TheiPhone 4’sfirst pre - ordering solar day has been a total disaster . AT&T ’s online system has collapsed , there are account certificate rift , Apple ’s on-line upgrades are down , andstores are now using pen and paperto process sales .
https://gizmodo.com/iphone-4-the-definitive-guide-5557101
Major update : single : iPhone 4 order protection severance unwrap private selective information .
iPhone 4 Order Security Breach Exposes Personal Information
The pic of the line above was taken in NYC , but it has been happening all over the country . It is not even to pick up the phone itself , but to pre - order it . People are giving their acknowledgment card information to be put on a listing to have a post in another line on June 24 , when the iPhone 4 actually goes on sale .
They ’re just using some vane port , not the exact same customers are using online , but not much salutary . It ’s likely the same servers . fundamentally , they were getting one pre - guild thru every 20 minute . They said the job was organization wide . Here ’s how it worked : They just continue mashing on the ‘ submit ’ clitoris and getting error after error . On the umpteenth attempt , it ’d go through and then the next step , whatever that was , would get mistake after error . After a prospicient time , it would finally go through . What ’s worse is that the first step of the procedure reups your 2 year contract bridge , so you ca n’t take the air forth if you get fed up . I had to stick around until it went through , or i ’d have a new contract but no subsidized telephone set .
Update 1 : Apple ’s processing organization seems to be tumble too . The reason : The iPhone upgrades reckon on AT&T account server .
Update 2 : Some reader are reporting surety severance while stress to access their accounts online . At least two people have ended inside other masses ’s accounts :
From : Eric Paul Mertens
escort : Tue , Jun 15 , 2010 at 11:19 AM
Subject : AT&T iphone pre - order haywire report
This morning while trying to pre - regularize the iPhone 4 through AT&T website , my login brought me to a ‘ internet site unavailable ’ screen . After a refresh it brought me to the headphone upgrade pageboy logged in under a different account , some dude from Lakewood OH !
From : Michael
escort : Tue , Jun 15 , 2010 at 11:09 AM
case : AT&T security rupture
Hello ,
I am not sure if this eastward - mail is going to the correct place but this morning when trying to lumber in to my at&t account I get in my selective information and ended up in someone else ’s account with access code to all their information . I feel as though someone could now be logged in to my history . To me , this seems like a Brobdingnagian security breach and at&t is shrugging me off as if it is no big deal and I feel that it is . I just thought with the recent i - pad severance that this one is an even bigger one and I wanted to fetch it to your care .
Thanks ,
Michael Staropoli
Update 3 : Reader Bryan Tipton says that AT&T has taken down its system of rules whole , presumably to avoid the security measure erroneousness and the frustrating experience .
Update 4 : Just when you thought matter could n’t get any worse , reader Jonathan Alvarez reports that AT&T store are not processing orders properly now , just consume credit cards and headphone routine .
From : Jonathan Alvarez
Subject : iPhone 4 Order System Collapsed , Suffering Security Breaches
Date : June 15 , 2010 12:22:31 PM EDT
To : Jesus Diaz
I just left the AT&T computer memory in Oakbrook , IL and they ’re not even processing orders now . They are imprinting cite card and calling customers back over the phone when their organization get back up .
What a mint .
Update 5 : Apple ’s on-line computer storage is also collapsing . This morning a reader report that the whole shop — not only for iPhone — was “ make out . ” Numerous readers are reporting that the iPhone pre - ordering cognitive operation is still collapsed :
From : Raun , Corban
Subject : http://gizmodo.com/5563909/iphone-4-pre+orders-are-one-big-clusterfck
Date : June 15 , 2010 12:33:48 PM EDT
I ’m go through Apple ’s processes . It demo my eligibility then crapped out .
Corban Raun
Update 6 : People are report success at Best Buy stores . plain , they are not using AT&T alive servers , but their own ordination arrangement even if you are upgrade an subsist account . Most in all probability they will practice a flock process later on in the day , to run all order through AT&T server . Not a sorry approximation when you take to deal with monumental transactions .
Update 7 : Horror story keep coming in . A proofreader reports a purchase operation that took almost three hours , and how the AT&T store started to form credit lineup slip andprocessing orders “ on pen and report . ”
From : Anthony Guselnikov
Subject : Re : iPhone 4 Order System Collapsed , Suffering Security Breaches
Date : June 15 , 2010 12:36:58 PM EDT
Came to Wall St AT&T store this dayspring around 7:30 AM . digest in line of business for about 15 - 20 arcminute , everything seemed to have been proceeding smoothly . Then literally right before our eye the system begin disintegrating . We started my acclivity order process around 7:50 , end it around 10:20AM , and I felt prosperous . Multiple credit card denies , unearthly name and address verification messages – wanted to transport IPhones to exercise – fugetaboutit . One coherent wrongdoing kept coming up “ Too many something something in the queue , max number is 256 ” . I opine this is related to the antiquated ordination organization they employ ( the same Web - web browser app based one that we do just via a somewhat different backend ) .
By the time I provide they pulled out the mention card imprinting slips – I consider that they were going to start work on orders on penitentiary and paper when I left .
Update 8 : The Apple pick - up reservation seems to be screwed for some reader too , like Mateen Alinaghi :
Update 9 : Other readers are reporting entire AT&T stores closing down because of this :
From : Anay Katyal
engagement : June 15 , 2010 1:03:19 PM EDT
Um , I stress to to pre - order my iPhone 4 from my local Plainfield , IL ATT store because I could n’t do it online , and they ’re just close down the store now . No one can come in , and they are not accepting an pre order correctly now . I ’m pretty sloshed the right way now .
Update 10 : A reader is reporting that , after the organization said the monastic order was successful , he received an email from AT&T saying the order was cancelled because of an wrongdoing :
From : Jason Kirkpatrick
Subject : Fwd : Your att.com order 6805923333 has been set off
particular date : June 15 , 2010 1:05:52 PM EDT
Here ’s a good one for you to publish . Thought my orderliness was all taken care of from earlier in the twenty-four hour period ( around 10:40 AM EST ) , flex out I was incorrect …
— — — — — Forwarded message — — — — —
From : AT&T Order update
Date : Tue , Jun 15 , 2010 at 1:01 PM
Subject : Your att.com order 6805923333 has been cancel
To:[email protected ]
Dear JASON KIRKPATRICK ,
give thanks you for choosing AT&T.
regrettably , we were either ineffectual to aver the information you provided or you have exceeded the number of lines of service that we allow customers to purchase online . As a result , your order has been canceled .
If you would like to buy extra job of service , please confabulate one of our AT&T retail locations and portray your identification to our representatives . They will be glad to aid you buy new wireless twist , accessories , and military service .
Go to att.com/storelocator to find a store near you .
We apologize for the inconvenience and look ahead to service you .
Thank you .
AT&T
Update 11 : It keeps getting worserer . Because of the system misplay , now a reader is reporting that he has been charged $ 300 three times , get a new 2 - year contract , and he ’s getting no new iPhone 4 , according to an AT&T automatise erroneousness mail :
From : Matthew Kletti
Subject : iphone charge 3x , no sound and unexampled 2 year contract….wtf
Date : June 15 , 2010 1:08:29 PM EDT
Jesus ,
I tried pre - consecrate from the att situation this morning about 5:50 am cst . I set up 3 times because the connection time - out when submitted the payment . take up payment was not accepted . Now my millilitre was billed $ 300 3 time and agree to the ATT site I can not upgrade to an iphone or any phone till Feb 2nd of 2012 … . wtf ?
Update 12 : Some readers are reporting success through the newiPhone Apple Store app , but the confirmation show that they are pre - ordering the $ 699 iPhone , not the upgrade - priced one . This trouble seems to be make by the lack of connection to the AT&T servers .
https://gizmodo.com/apple-store-app-invades-app-store-in-time-for-iphone-4-5563841
From : John Reikes
Subject : UPDATE to last email : reserve through app do n’t muse upgrade position
appointment : June 15 , 2010 1:17:55 PM EDT
I recollect they ’re bypassing the upgrade check-out procedure totally if you reserve your speech sound through the iPhone Apple Store app . I never had to check for upgrade position and the check email show up that I ’m reserved for a $ 699 iPhone . I ideate this will be easy enough to sort out when I get there , so I ’m o.k. with that .
—
John Reikes
Update 13 : Reader Adam Coleman is report that he had no problems ordering , but AT&T says his iPhone 4 is no backordered 2 to 3 week :
From : Adam Coleman
Date : June 15 , 2010 1:42:30 PM EDT
Just an update for you from Memphis . TN . In less than 15 arcminute , was able to walk into AT&T store , update my contract , order a 16 GB Black iPhone , aright at 12:00 p.m. CDT . Only problem is AT&T is now showing a 2 - 3 week backorder for my telephone .
Update 14 : Some readers are reporting success in rank from Apple . At this time ( 3:33PM EDT ) nobody in Gizmodo can get at the AT&T eligibility pageboy .
Update 15 : Major update : undivided : iPhone 4 parliamentary procedure security measure breach exposes secret information .
Update 16 : Some readers , like Ashley Conne , are reporting problems ordering the iPhone 4 with the raw Apple Store App .
Update 17 : Several reader are still sending electronic mail detailing dissimilar horror story and computer error content on AT&T website .
From : Bart Hamilton
Subject : http://gizmodo.com/5563909/apple-iphone-4-pre+ordering-is-a-total-disaster
Date : June 15 , 2010 5:08:48 PM EDT
To : Jesus Diaz
AT&T would n’t let me nail the ordering on their land site , so I had to go to my AT&T store . Big news , I was there for three hours before they began writing contracts and acknowledgment menu receipts by hand . They said their systems across the US were down . They ’ll call me to confirm my pre - order once their systems are back up and they can put me in . What a f***ing mess . I got out of there about an hour ago . Lots of the great unwashed still in line for hand - written contracts and gild .
Update 18 : Readers are publish in to say that the iPhone is now backordered .
From : Henry Bernstein
day of the month : June 15 , 2010 5:03:58 PM EDT
Dear Gizmodo ,
Placed my pre - order for my 32 Great Britain iPhone this morning through AT&T ’s Website . I checked the order status after i found out about all the problem and it is list as backordered . Not sure if it is listed this on purpose because it is a pre - order or if it will actually be on backorder on the 24th .
Henry Bernstein
Update 19 : The problems are not only AT&T and Apple ’s . Some readers are report horror stories at Radio Shack . Apparently , order are not going through , so you well correspond twice if you have used them to enjoin your iPhone 4 .
From : Jason Sewell
engagement : June 15 , 2010 3:54:28 PM EDT
Went to the local Radio Shack in Springfield , Virginia to render to take
advantage of their $ 200 trade - in credit on existing iPhone 3GS ’s . I
was about 5th in line , and as the shop clerk was completing the
dealings , she suddenly gain that not only did my order go to
go through , it had failed on all of the other client in front on
my , who where now long gone , but who where under the opinion that
they had successfully pre - coherent .
Chaos result , with phone call to corporate , reports of “ sell out ”
iPhones , and a bunch of wild customer . The salesclerk in the end write down
all my information on a trip of report and promised to go in it later
and call me to confirm . Still look that phone call .
Jason Sewell
Update 20 : Several readers are reporting that Apple is no longer giving a price on the reserve confirmation electronic mail . Now it just says the manikin turn . This has plausibly been a variety make the process independent from AT&T ’s troubled computers
Update 21 : At this point , the whole pre - society mental process seems to be wholly up in the air : Orders that have not been truly work , reservations that actually do n’t reserve anything , and the last one : Reservations with no names . That ’s what reader Justin Ng tells us :
From : Justin Ng
study : Re : Finally pre - prescribe iphone 4
Date : June 15 , 2010 5:04:45 PM EDT
Two booster successfully did it with the “ tote up a Modern line ” on the website , but he point out that it did n’t ask for his name . evidently you do n’t even need a name ? How are they go to break up up their pre - consistent phones if Apple does n’t know who they are ?
cluck to viewKnowing the interest in every Modern Apple iPhone , and knowing that there are millions of people eligible for this — confessedly very attractive upgrade — how could this be ? How could AT&T not carry this sort of monolithic load on their servers ? Perhaps they used the same prediction computer software they apply to plan their cellular electronic connection .
https://gizmodo.com/this-is-how-insanely-sharp-the-iphone-4-screen-looks-5562739
First image viaBusiness Insider
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